Shipping Policy

1. Shipping Destinations

Razox.shop currently delivers products exclusively within Germany and Europe.

2. Delivery Times

We aim to deliver your order within 5 to 20 business days for locations within Germany. Delivery times may vary based on location and shipping method chosen.

3. Delayed Deliveries

If you do not receive your products within 20 days from the date of purchase, you are eligible to receive your product for free. Additionally, we will refund your payment in full.

To request a refund or claim the product, please contact our customer service at support@razox.shop.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and the shipping method selected. We offer various shipping options to meet your needs.

5. Order Tracking

You will receive an email confirmation with tracking information once your order has been shipped. You can use the tracking number to follow the progress of your shipment.

6. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at support@razox.shop.