Returns and Exchanges Policy
1. Return Policy
We want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may return it within 30 days from the date of delivery for a full refund or exchange.
2. Eligibility for Returns
To be eligible for a return, items must meet the following criteria:
- Items must be in their original, unused condition.
- Items must be returned in their original packaging with tags attached.
- Proof of purchase must be provided.
3. Non-Returnable Items
Some items are not eligible for return, including:
- Items that have been worn, used, or altered.
- Sale or clearance items.
- Gift cards.
4. How to Initiate a Return
To begin a return, please follow these steps:
- Contact our customer service team at support@razox.shop to request a return authorization.
- Once authorized, securely package the item(s) and include your proof of purchase.
- Ship the package to the address provided by our customer service team.
5. Refunds Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original payment method.
6. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. We will process your return as outlined above.
7. Shipping Costs
Please note that you will be responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Contact Us
If you have any questions or need assistance with a return or exchange, please contact our customer service team at support@razox.shop.